Start your case · Appeal My Rental

Rental company *

Country of the rental *

Name of the company *

How did you book? *

Directly with the rental companyThrough a broker or travel siteNot sure

Name of the broker or travel site

Rental agreement numberOn the rental agreement or the company's claim, if you have it.

Pick-up date *

Return date *

What were you charged for? *Choose all that apply.

What was the charge for? *

Was the tank full (or the battery charged) when you returned the car? *

Full, with a photo of the gauge or a fuel receiptFull, but I have no proofNot fullNot sure

What happened with the keys? *

I handed them to staffI left them in the key boxI lost them or they were damaged

When did you return the car, compared with the agreed time? *

On time or earlyLess than an hour lateMore than an hour lateNot sure

Did you agree to the extra, insurance or upgrade? *

I said no, or never asked for itI signed, but it was not explained to meNot sure

How did you return the car? *

Staffed, and someone checked the car with meStaffed, but nobody checked the car with meKey drop-box or out of hours

Did you get a signed return report? *

Yes, it shows no new damageYes, and it shows new damageNo reportNot sure

Did you take photos or video at pick-up? *

Yes, with dates and timesSome, without timesNo

Did you take photos or video at return? *

Yes, with dates and timesSome, without timesNo

What damage do they say you caused? *Choose all that apply.

Amount charged or demanded *

Currency *

Excess on your rental agreementThe most you pay for damage under the agreement, if it says. Same currency as above.

Have they taken the money? *The deposit is the amount they blocked on your card at the desk.

Taken from the deposit they blocked at the deskCharged to my card as a new paymentAsked to pay, not paid yet

When was it charged, or when did they ask you to pay? *

When did they first tell you about the charge?

What evidence did they give you? *Choose all that apply, or Nothing.

Which card did you use for the rental? *

VisaMastercardAmerican ExpressNot sure

Credit or debit card? *

Credit cardDebit cardNot sure

Did you have any damage cover? *

What have you done so far? *

When did you first complain to the company in writing?If you know it. It goes into the complaint and the letters.

Date of the company's final answer *The free dispute services take a case only within 12 months of it.

In your own words: what happened at pick-up and return, and what they charged you for * Short is fine. Mention anything the staff said, where you left the car and when.

The company's claim or invoice *PDF or photo, at most 10 MB.

Other documentsPhotos, the rental agreement, the return report. Up to 5 files, 10 MB each. Please don't upload card numbers or ID documents.

Your name *

Email *

Phone

Where do you live? *