Check your car rental charge for free

What were you charged for? *Choose all that apply.

DamageLost or damaged keysFuel or chargingCleaning or smokingLate return or extra daysExtras, insurance or an upgrade I did not agree toMileage over the limitOne-way, cross-border or out-of-hours feeA fine, parking or tolls, or a fee for passing them onDeposit not returnedSomething else

What was the charge for? *

Was the tank full (or the battery charged) when you returned the car? *

Full, with a photo of the gauge or a fuel receiptFull, but I have no proofNot fullNot sure

What happened with the keys? *

I handed them to staffI left them in the key boxI lost them or they were damaged

When did you return the car, compared with the agreed time? *

On time or earlyLess than an hour lateMore than an hour lateNot sure

Did you agree to the extra, insurance or upgrade? *

I said no, or never asked for itI signed, but it was not explained to meNot sure

How did you return the car? *

Staffed, and someone checked the car with meStaffed, but nobody checked the car with meKey drop-box or out of hours

Did you get a signed return report?

Yes, it shows no new damageYes, and it shows new damageNo reportNot sure

Did you take photos or video at pick-up?

Yes, with dates and timesSome, without timesNo

Have they taken the money? *

Taken from the deposit they blocked at the deskCharged to my card as a new paymentAsked to pay, not paid yet

What evidence did they give you?Choose all that apply.

Which card did you use for the rental? *

VisaMastercardAmerican ExpressNot sure

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